标签归档:西安桑拿会所

In the first half of the year, consumer complaints accepted by the National Consumers Association increased by 27.21% year-on-year.

  CCTV News:According to the website of China Consumers Association, on August 2, China Consumers Association released an analysis of complaints received by the National Consumers Association in the first half of 2024. According to the statistics of complaints received by the National Consumers Association, in the first half of 2024, the National Consumers Association accepted 782,794 consumer complaints, up 27.21% year-on-year, and solved 563,346 complaints, with a complaint resolution rate of 71.97%, saving consumers 447.7 million yuan in economic losses. Among them, there were 13,641 complaints of double compensation due to fraudulent behavior of operators, and the amount of double compensation was 730,000 yuan. Received 350,000 visits and consultations from consumers.

  First, the basic situation of complaint classification

  (A) the nature of the complaint analysis

  According to the nature of complaints (as shown in Figure 1), after-sales service problems account for 29.00%, contract problems account for 24.30%, quality problems account for 21.07%, false propaganda problems account for 6.02%, safety problems account for 4.32%, price problems account for 4.29%, counterfeiting problems account for 1.74%, personality rights and interests problems account for 1.06%, and measurement problems account for 0.91%.

  Figure 1 Proportion Chart of Complaint Nature (%)

  Compared with the first half of 2023 (as shown in Table 1), the proportion of complaints about quality, false propaganda and safety issues increased, while the proportion of complaints about after-sales service, price and personal rights and interests decreased.

  Table 1 Classification of Complaints by Nature

  (B) Category analysis of goods and services

  Among all the complaints, there were 356,527 commodity complaints, accounting for 45.55% of the total complaints, which was 7.75 percentage points lower than the same period last year. The number of service complaints was 331,934, accounting for 42.4% of the total complaints, and the proportion decreased by 2.18 percentage points; There were 94,333 other complaints, accounting for 12.05% of the total complaints.

  According to the complaint data of commodity categories in the first half of 2024 (as shown in Figure 2 and Table 2), the complaints of household electronic appliances, clothing, shoes and hats, daily commodities, food and transportation are in the top five. Compared with the first half of 2023, the proportion of complaints about household electronic appliances, clothing, shoes and hats, jewelry and stationery increased, while the proportion of complaints about daily commodities, transportation, houses and building materials decreased.

  Fig. 2 Complaint volume chart of commodity categories (unit: pieces)

  Table 2 Table 2 Changes of Complaints in Commodity Categories

  According to the complaint data of service categories in the first half of 2024 (as shown in Figure 3 and Table 3), life and social services, Internet services, telecommunications services, education and training services and sales services are in the top five. Compared with the first half of 2023, the proportion of complaints about Internet services, telecommunications services and tourism services increased, while the proportion of complaints about life and social services, cultural, entertainment and sports services and public facilities services decreased.

  Figure 3 Complaint Volume Chart of Service Category (Unit: Pieces)

  Table 3 Table 3 Changes of Service Complaints

  (3) The breakdown of complaints about goods and services

  Among specific commodity complaints, the top five complaints are (as shown in Figure 4): clothing, food, communication products, shoes, automobiles and parts. Compared with the first half of 2023, the number of complaints about communication products, clothing and jewelry increased, while the number of complaints about automobiles, parts and daily necessities decreased.

  Figure 4 Top Ten Complaints in Commodity Segmentation (Unit: Pieces)

  Table 4: Top Ten Commodities with Complaints (Unit: Pieces)

  Among the specific service complaints, the top five complaints are (as shown in Figure 5) business Internet service, mobile phone service, catering service, training service and accommodation service. Compared with the first half of 2023, the number of complaints about tourism and mobile phone services increased significantly, while the number of complaints about beauty and hairdressing services decreased.

  Figure 5 Top Ten Complaints in Service Subdivision (Unit: Pieces)

  Table 5: Top Ten Services with Complaints (Unit: Pieces)

  Second, the complaint hot spot analysis and typical cases

  (1) The number of complaints about mobile phones increased significantly. Mobile phone is an indispensable tool in people’s daily life. In the first half of the year, the number of complaints about mobile phones was 23,671, a year-on-year increase of 65.54%, among which problems such as quality, after-sales service and false propaganda were more prominent. First, there are many disputes over after-sales service of folding screen mobile phones. During the warranty period of the folding screen mobile phone, there are problems such as liquid leakage and flower screen on the inner screen, but the merchants do not guarantee the mobile phone on the grounds of artificial damage, paint loss and wear, which leads to disputes. Second, online shopping merchants use refurbished machines to pretend to be new mobile phones for sale. After consumers find out, the platform or merchants only support returns and refunds, and do not assume the responsibility of "returning one and losing three". Third, there are a large number of complaints about the quality of mobile phones. The problems reflected by consumer complaints mainly include battery bulging, serious fever, stuck mobile phone, frequent restart and motherboard damage.

  Case 1. On June 28th, 2024, a consumer, Mr. Liu, complained about a mobile phone brand through the platform of Consumers Association 315. On August 15th, 2023, he bought the first installment of the "Moon Shadow Black" folding screen mobile phone in the brand’s self-operated mall. In May, 2024, when the inner screen of the mobile phone was unfolded, it was found that it could not be displayed normally, and it was suspected that the inner screen was broken along the rotating shaft. On June 9, I went to the brand maintenance center for repair, and the staff refused to guarantee the mobile phone still under warranty on the grounds that "the painted area exceeded 0.3mm2". Consumers think that slight paint loss is the trace of normal use of mobile phones, and refusing the warranty on this ground is completely unilaterally stipulated by the manufacturer, which is equivalent to actually shortening the warranty period to several months, which is unacceptable under the overlord clause.

  Case 2. On June 18th, 2024, the consumer Mr. Lu complained through the 315 platform of the Consumers Association. On June 15th, 2024, he spent 7340 yuan to buy Apple’s 14pormax mobile phone in a third-party shop of a shopping platform. When Mr. Lu consulted before purchasing, the merchant said that the mobile phone was brand new and unopened, and promised "one fake and ten penalties". On June 17th, after receiving the courier, the consumer found that the package was back-sealed, the seal glue of the packaging box had traces of secondary packaging, and there were use stains in the packaging box. In Apple official website, it was found that the mobile phone was activated in October 2022, and there was a usage record on June 15, 2024 in the mobile phone. The professional testing assistant showed that the battery had been replaced. Contact the merchant, and the merchant denies that it is a refurbished machine. Consumers believe that the business is fraudulent, and the complaint requires "one refund and three compensation" according to Article 55 of the Consumer Protection Law.

  [Consumer Association’s Opinion] The Provisions on the Responsibility for the Repair, Replacement and Return of Mobile Phone Goods clearly stipulates that the three guarantees of the mobile phone host are valid for one year. However, if sellers and producers make three guarantees that are more conducive to safeguarding the legitimate rights and interests of consumers and are stricter than these provisions, they should fulfill them according to law. Within the validity period of the three guarantees, if there is a quality problem with the mobile phone host, the repairer will repair it free of charge. According to the above regulations, if the mobile phone host has related problems within one year or within the three-guarantee period promised by the operator, it should be repaired for consumers free of charge. If the operator thinks that the mobile phone does not meet the conditions for free maintenance, it shall bear the burden of proof. According to the relevant provisions of Article 26 of the Law on the Protection of Consumer Rights and Interests, operators have made unfair and unreasonable provisions to consumers, such as "no warranty for the appearance of mobile phones during the three-guarantee period", such as excluding or restricting consumers’ rights, reducing or exempting operators’ responsibilities and aggravating consumers’ responsibilities, and the relevant provisions should be invalid.

  (2) The irregular operation of telecommunications services has been repeatedly prohibited. In the first half of the year, the number of complaints about telecommunications services was 31,437, a year-on-year increase of 92.56%. Non-standard business practices in the telecommunications industry are still repeatedly banned, and related consumption pain points and difficult problems have not been eradicated, and various problems still occur frequently. First, broadband services are easy to open but difficult to cancel. For example, when broadband is installed, it is not informed of the termination restrictions, but a high penalty is charged when it is cancelled, and some even unilaterally extend the contract term after the contract expires, making it more difficult for consumers to cancel. Second, the package upgrade is easy to downgrade. Consumers can change more expensive packages through APP, phone calls, text messages, etc., but when reducing packages, they need to contact and wait for the Commissioner to handle them. Some consumers even encounter online customer service and offline business halls to kick the ball in turn. Third, the problem of unfair marketing is prominent. Under the guise of free trial, free upgrade and free gift, operators’ salesmen deliberately hide or obscure key information such as minimum consumption, contract term, automatic renewal fee and liquidated damages to induce consumers to open paid services. Fourth, the professional ability of customer service needs to be improved. Some customer service staff have concealed, perfunctory behaviors and even contradictory explanations when answering consumer inquiries or handling related businesses.

  Case 1. On June 26th, 2024, a consumer, Ms. Zhu, complained to a communication company through the platform of Consumers Association 315. She contacted the customer service of the company in early June, 2024, and requested to apply for 8 yuan package online. The consumer’s number was not bound by any other unexpired package. The company’s customer service made various excuses, saying that it had no authority and asked the Commissioner to handle it for consumers. The Commissioner also said that consumers should go to the offline business hall to handle it, but consumers didn’t have time to go offline specifically. As of the time of complaint, the consumer has communicated with the customer service for no less than 10 times, and it has not been successfully handled. Consumers question why the upgrade package can be processed online at the beginning, and the reduction package has to go offline. They think this is an unfair and unreasonable requirement, which restricts consumers’ freedom to handle business in disguise and deliberately sets unreasonable thresholds.

  Case 2. On June 23, 2024, Mr. Lan complained to a communication company through the platform of Consumers Association 315, saying that he contacted the customer service of the communication company on March 22, 2024, and because he no longer used the company’s broadband service for the reason of moving, the customer service replied to the broadband service on the APP by clicking unsubscribe and disassembling. The consumer then unsubscribed and disassembled the machine according to the operation, but there was no SMS notification or customer service phone reply. It was not until June 20 that the bill was checked that the unsubscribe was not processed at all, and the fee was still deducted every month. After receiving the complaint, the communication company contacted the consumer to make a settlement, and returned the function fee 160 yuan generated during the non-cancellation period (March to June) to the consumer.

  [Opinions of Consumers Association] Telecommunication service is closely related to consumers’ daily life, and it is one of the important services for people’s livelihood. Relevant operators should strengthen their sense of social responsibility, improve their customer service ability and quality, standardize their own business behavior, and pay enough attention to the problems reflected by consumers and give timely feedback. In 2022, the Ministry of Industry and Information Technology issued the Notice on Further Regulating Telecommunications Services, which called for optimizing publicity and display, facilitating business change and cancellation, standardizing telephone and SMS marketing, and improving port number transfer services. It is suggested that the relevant authorities should strengthen the supervision and governance of all kinds of violations of consumers’ rights and interests in the telecommunications industry and implement the provisions of relevant documents.

  (3) The marketing of member services needs to be standardized. Member service is an important means for operators in various industries to attract and retain consumers, but the irregular behavior in the operation process has caused many consumer complaints. First, modify the membership system and rules at will. Operators frequently adjust the service content of members, and adjust the rights and interests of old members on the grounds of "expiration of welfare period". If old members want to use the original functions, they need to upgrade and buy more expensive members. Second, the membership rules are complicated. Operators set up multiple and complicated membership systems such as membership, svip, AI membership and big membership, and set up various packages under different members, so it is difficult for consumers to find out the differences in service contents among different members. Third, automatic renewal is enabled by default and it is difficult to cancel. Some member service providers set automatic renewal as the default option without the consent of consumers, which leads to many steps to turn off automatic renewal and difficult to hide the page. The fourth is the issue of false propaganda. Such as exaggerating the content of membership services and concealing the conditions for restricting the use. Fifth, the risk of third-party membership service is high. Some consumers buy member services at low prices through third-party platforms, but the service period is forced to be terminated early by the member service provider because the third-party merchants "run away".

  Case 1. On June 20th, 2024, Mr. Zhang complained about an office software company through the platform of Consumers Association 315. Mr. Zhang said that the members of the company were previously divided into ordinary members, rice husk members and svip, and consumers bought svip. Around October last year, consumers found that ordinary members and rice husk members were gone, ordinary members were upgraded to svip, and svip could be upgraded to svip pro, but it needed to be converted according to the new price. After the conversion, consumers’ membership time was reduced by one month. On the day of the complaint, the consumer found that svip pro was cancelled again, and became a member of svip and AI and a big member. If they want to use related functions, they have to upgrade to a big member.

  Case 2. On May 25th, 2024, Mr. Hu complained about a video member company through the platform of Consumers Association 315. On March 15th this year, Mr. Hu bought a one-year membership service of a video member company on a shopping platform, the amount was 138 yuan, and the expiration date of the membership should be March 14th, 2025. However, more than a month after purchase, consumers found that the purchased membership service was unusable, and after repeated login and refresh, they all prompted the members to expire. The consumer contacted the seller of the e-commerce platform and found that the seller had run away. Consumers complained to the platform, and the platform replied "urging the seller" or "waiting patiently", and the problem has not been solved.

  Case 3. On March 18th, 2024, Mr. Ji complained about a company through the platform of Consumers Association 315. On October 23, 2023, he met a salesperson of a company to promote VIP membership cards at the Three Gorges Airport in Yichang, Hubei. The company’s sales staff told consumers that they are a professional ticketing company that cooperates with airlines. The price is cheaper than a booking platform commonly used by consumers, and some VIP lounges at the airport are also provided free of charge. But you need to deposit 1698 yuan in advance, and you can deduct it from the deposit in the future. The consumer then paid 1698 yuan to buy a membership card. Since then, consumers have booked seven flights on the company’s platform and found that it is seriously inconsistent with the propaganda of the sales staff at that time. The first is the price. The ticket price of the same flight on this platform is more expensive than other platforms. Secondly, the pre-stored expense deduction only deducts 20 yuan at a time, which is completely different from the full deduction of consumption expectation, and the salesman deliberately hides these key information when selling. Mr. Ji complained that he wanted to return the remaining unused 1468 yuan.

  [Opinions of Consumers Association] Doing a good job in protecting consumers’ rights and interests is the key to the sustained and healthy development of member economy. A complex and changing member system may bring certain profits to enterprises in a short time, but in the long run, it will damage the reputation of enterprises and consumer trust. While pursuing profits, member service providers should respect and protect consumers’ right to know and choose independently, provide clear, transparent and concise member service systems and rules, and truly take consumers as the center. Consumers should pay attention to whether the option of automatic renewal is checked by default when purchasing membership services. After purchase, you can check the automatic renewal status in your account and cancel the unnecessary automatic renewal option in time.

  (D) Shared services should focus on enhancing the consumer experience. Bike-sharing, shared charging treasure and other shared products improve the convenience of consumers’ daily life, but there are also some problems in the use process, which affect consumers’ experience. First, the shared products are not returned smoothly. Due to inaccurate display of business information and untimely status update, it is difficult for consumers to find the correct return place after using bike-sharing and shared charging treasure, and they are forced to extend the charging time. Second, the failure of bike-sharing affects the safety of use. Consumers reported that when using the bike-sharing, they encountered brake failure, improper handlebars, damaged pedals and other phenomena, and there were potential safety hazards. Third, there are frequent disputes over deduction. Consumers mainly report that they have been charged for not using the shared products (such as not unlocking successfully after using bike-sharing code scanning and not popping up after using shared charging treasure code scanning), or have not stopped charging after returning the shared products.

  Case 1. On March 17th, 2024, Ms. Lin complained through the platform of Consumers Association 315. At 3: 21 pm on March 9, 2024, she borrowed a charging treasure from a Beijing West Road store in an express hotel, and returned it at about 4 pm. Since she never received the deduction information after returning it, she called the hotel customer service on the same day to feedback this question. The hotel customer service asked the consumer to go to the charging treasure customer service for feedback, but the consumer did not find the order on the major charging treasure applets. So the consumer called the hotel again, and the hotel customer service said that it would feedback this question. It was not until the day of the complaint that the consumer received the charging treasure deduction information, and the consumer was deducted for two days. The consumer called the customer service again, and the customer service feedback waited patiently. The consumer then applied for a refund on WeChat but was rejected by the hotel. After contact with Huaqiao Economic Development Zone Branch of Kunshan Consumer Rights Protection Committee, Jiangsu Province, the merchant has refunded the fee to the consumer.

  Case 2. Consumer Mr. Su complained through the 315 platform of the Consumers Association that he recently unlocked a bicycle of a bike-sharing enterprise by scanning the code in Jinan, Shandong Province, and immediately found that the bicycle chain was damaged and could not be ridden, and then immediately locked the bicycle. As a result, the consumer was prompted that the bicycle was not in the specified parking spot, and 5 yuan dispatching fee should be charged to the consumer. So the consumer contacted the company’s online customer service and suggested that the relevant fees should not be charged. Although the company’s online customer service recognized the consumer’s point of view, it said that it could only give a five-day cycling card. Unable to accept this solution, the consumer called the company’s telephone customer service three times, and the responses of the three customers were the same as those of the online customer service. One customer service directly hung up after the communication failed. Consumer complaints require the company to apologize and refund the dispatching fee.

  [Opinions of Consumers Association] Operators related to shared products and services should strengthen the daily maintenance of shared products, and timely repair and replace products with quality problems and safety risks to reduce the occurrence of failures and maximize the personal safety of consumers; According to the consumer’s usage, the placement position and placement point are reasonably optimized to improve the consumer’s experience; Improve the communication channels of consumer complaints and establish a benign interaction mechanism to achieve a win-win situation for corporate profits and consumer convenience.

  (E) Online shopping "short weight and short weight" occurs from time to time. The shortage of online shopping products may not only make consumers suffer economic losses, but also affect the image and reputation of related operators and platforms in the eyes of consumers. The main problems reflected by consumers are: First, the weight of goods is insufficient. Some merchants deliberately blur the net weight and gross weight when marking the weight of goods, or include packaging, accessories and fillers in the total amount. The actual weight of goods received by consumers is far lower than the advertised weight. Second, the quantity of quantitatively packaged goods does not match the actual quantity. There is a big gap between the actual number of quantitatively packaged goods sold by some merchants online and the number of packaging labels and the allowable shortage of regulations. Third, the size of online shopping TV has shrunk. Some operators who specialize in selling cottage brands and small-brand TVs through online channels have the problem of virtual standard screen size. After consumers find out, businesses not only do not bear the responsibility of false propaganda, but consumers also have to bear the freight when returning goods.

  Case 1. Recently, Ms. Weng, a consumer, complained about a take-away platform through the Consumer Association’s 315 platform, reflecting that she bought a box of salted duck in a shop on the take-away platform. The product page described that the weight was 701g. After receiving the salted duck, the consumer weighed it unopened and found that the total weight was only 358g. The consumer communicated with the store through the take-away platform, and the seller said that the duck was reprocessed and made dry, and did not admit that it was short of two pounds. Later, the product details page was changed, and the description at the time of ordering was changed from 701g to 501g.

  Case 2. Recently, Mr. Xu, a consumer, complained about an e-commerce platform through the Consumer Association 315 platform, where he bought garbage bags. The merchants advertised the goods on the product page in five volumes, with 20 pieces in each volume, totaling 100 pieces. Results After receiving it, consumers found that there were only 12 in each roll, and only 60 in five rolls, which was quite different from the description, lacking 40%. Consumer complaints require businesses to "refund one and compensate three" according to the provisions of the Consumer Protection Law on punitive damages, and less than 500 yuan is calculated as 500 yuan.

  Case 3. On March 27th, 2024, the consumer Mr. Li complained about an e-commerce platform through the Consumer Association 315 platform. On March 4th, 2024, he bought a brand of 55-inch LCD TV in a third-party store of the e-commerce platform. After receiving the goods, the ruler was only 48 inches, and the manufacturer’s name in the 3C certification provided by the merchant’s customer service was not the same as that in the certificate in the TV packaging box. The consumer consulted the brand manufacturer, and the manufacturer said that the company only produced computer tablets, never produced televisions, and did not authorize others to use its trademarks. Consumers found on the referee document network that the manufacturer had trademark infringement lawsuits with a number of well-known TV brands in the 3C certification provided by the merchant customer service, and was fined heavily for losing the case. Consumers said that the TV set was still sold on the e-commerce platform when they complained, and that the e-commerce platform failed to review the counterfeit trademarks and false propaganda behaviors of merchants, and did not take necessary measures to require the e-commerce platform to bear the responsibility of "returning one and losing three".

  [Opinions of Consumers Association] Recently, the General Administration of Market Supervision issued the Notice on Further Deepening the Comprehensive Improvement of the Market Order of Electronic Pricing Scales, focusing on outstanding issues such as "short weight and short weight" and carrying out comprehensive improvement of the market order of electronic pricing scales nationwide. Through rectification, the number of complaints related to "short weight and short weight" in the offline market has declined, but related problems in the field of online shopping still occur from time to time. The two problems of short weight and short weight of online shopping products have strong concealment. If consumers do not have certain life experience or do not weigh, check and verify after receiving goods, it is difficult to find related problems. It is suggested that the relevant regulatory authorities increase the spot check and supervision of the problem of "short weight and short weight" in online sales of goods. Remind consumers to choose regular businesses with good reputation as far as possible, and avoid coveting cheap goods that are obviously lower than the market price. Operators should carefully verify the actual size or weight of the goods sold, accurately mark them, and prevent misleading consumers.

  (VI) The protection of financial consumers needs to be strengthened. Financial services in modern society have profoundly affected all aspects of people’s lives, and consumers’ food, clothing, housing, transportation, daily necessities are inseparable from the support of financial services. In the first half of the year, consumer complaints about financial services mainly included: First, the loan collection behavior was not standardized. Some online lending companies illegally collect information such as mobile phone address book when consumers borrow money. After the borrower is overdue, online lending companies will "bomb" relatives, friends, colleagues and other contacts in their address book by SMS or telephone. Second, online lending companies charge usury in disguise. Some online lending companies use low interest rates as bait to induce consumers to borrow money. After borrowing, consumers find that there are various fees such as intermediary fees, guarantee fees, membership fees and equity fees, and the actual interest rate is much higher than the statutory maximum interest rate. Third, false marketing of insurance has been repeatedly prohibited. The performance is that the sales staff of insurance companies exaggerate the scope of protection and conceal the refusal to pay compensation.

  Case 1. Recently, Mr. Li complained about a financial company through the platform of Consumers Association 315. He received a sales call from the company on May 19th, and the salesman said that he could borrow money from him to ease the economic pressure. With Mr. after li, he logged into the company’s APP to apply for a loan of 10,000 yuan. When borrowing, the bill showed that he would pay back 1,008.99 yuan every month and repay it in 12 months. Mr. after li found that the down payment became 1,756.99 yuan. Mr. Li contacted the customer service of the company. The customer service said that there were membership rights fees in the first three periods, and the rights fees in each period were more than 700 yuan, with the first repayment of 1756.99 yuan, the second repayment of 1744.99 yuan and the third repayment of 1732.91 yuan. Mr. Li said that he didn’t sign any rights and interests at that time, and he didn’t open a membership. If he had known there was such an invisible fee, he wouldn’t have used it. Moreover, the bill at that time was only 1008.99 yuan, and the so-called membership rights and interests fee of more than 700 yuan was not shown. Mr. Li complained that he wanted to cancel the membership fee.

  Case 2. On June 23, 2024, Mr. Zhu complained to an insurance company through the platform of Consumers Association 315. In March 2018, Mr. Zhu saw the insurance company promoting the "Good Medical Insurance" project, claiming that it was free of compensation. The sales staff specially emphasized that all unexpected medical expenses could be paid. At that time, consumers felt that they could buy it in an emergency. On June 7, 2024, Mr. Zhu suffered a comminuted fracture of his palm due to an accidental fall. He was hospitalized for emergency surgery and chose the nearest hospital for treatment. In the follow-up claim, the insurance company said that the hospital where Mr. Zhu went to see a doctor was not a company-approved hospital. Mr. Zhu said that at that time, the insurance company publicized that it was free of compensation, and did not remind which hospitals could not settle claims. Consumer complaints require insurance companies to pay for medical treatment, lost work and follow-up maintenance costs.

  [Opinions of Consumers Association] The Third Plenary Session of the 20th Central Committee decided to improve the mechanism of protecting financial consumers and cracking down on illegal financial activities. In recent years, financial supervision departments have intensified their efforts to deal with such problems as violent collection, usury and false insurance propaganda, but related problems have still not been eliminated. It is suggested that financial supervision departments and financial institutions should control the problems of violent collection and usury from the source, appropriately increase the supply of resources of financial institutions such as banks by opening the front door and blocking the back door, improve the quality of financial services, and allow more consumers in need to obtain financial loans and other services through formal channels.

  (7) The popularity of complaints related to concerts has not diminished. Since last year, the performance market has continued to be hot, and the number of complaints in related fields has been at a high level. First, the ticketing platform and the rights and obligations of consumers are not equal. For example, the ticketing platform stipulates that consumers need to bear the fare loss for their own reasons; However, if the performance is postponed or cancelled due to the organizers and actors, the ticketing platform can unilaterally terminate the contract and keep silent about the liability for breach of contract. Second, the ticketing platform sells tickets for performances, but it is not responsible for the obstruction of vision. The ticketing platform did not clearly indicate that the corresponding seats were blocked when selling tickets. Consumers later reported to the ticketing platform that they wanted to refund part of the fees, but the ticketing platform refused to bear the corresponding responsibilities. Third, the consumers’ right to know is not guaranteed. Consumers can’t know the specific seats when purchasing tickets, and some consumers report that the seats purchased first at the same price are worse than those purchased later. Fourth, the ticketing platform can change the seat fare at will. Consumers choose high-priced seats when purchasing tickets, but after issuing tickets, they find that they are arranged in low-priced areas. After consumers raised questions, the platform changed the low-end price area to high-end price. Fifth, disputes over refund are frequent. Consumers report that the refund fee charged by the platform is too high, and the refund rules of different performances of the same organizer are inconsistent.

  Case 1. On April 29th, 2024, a consumer, Mr. Liu, complained about a ticketing platform through the 315 platform of Consumers Association. On January 29th, he bought two vip tickets for a star’s Tianjin concert on the ticketing platform, and the seats were No.1 and No.2, Row 6, vip2 District. Arriving at the scene, I found that there were three staff members standing in the chair in front of this seat, taking photos and videos, which seriously blocked the performance. Mr. Liu gave feedback to the staff on the spot, and the staff said that this position is a fixed position and needs video recording, which cannot be avoided. Consumers pointed out that this position is the most expensive ticket price in the audience. If this position must be videotaped, it should not be sold, or the "bad sight area" should be marked before the sale, but there is no hint. Afterwards, consumers complained to the ticketing platform four or five times, all of which indicated that they could not solve it. Consumer complaints demand compensation from the ticketing platform.

  Case 2. On June 28th, 2024, the consumer Mr. Lu complained about a ticketing platform through the 315 platform of the Consumers Association. On June 18th, he bought two Nanjing concerts of a celebrity on a ticketing platform, and the seat area he chose for the purchase was 580 yuan stall. The consumer bought two tickets, totaling 160 yuan. As a result, when the ticket was issued, Mr. Lu found that the price of the seat area on the ticket was actually 380 yuan. Mr. Lu contacted the customer service of the ticketing platform to solve this problem. As a result, after consumers waited for a period of time, the final solution given by the ticketing platform turned out to be to change the original 380 yuan seating area into a 580 yuan stall.

  [Consumer Association’s opinion] The ticketing platform should make a clear seat map of the venue, and mark the seats with blocked vision to protect consumers’ right to know and choose. If the ticketing platform can’t provide the venue seat map and mark the blocked seats, consumers who have purchased the blocked seats should be compensated accordingly. The provision that the performance ticketing platform is not responsible for the delay or cancellation of the project, but the consumers should bear the liability for breach of contract for returning tickets and exchanging tickets for their own reasons not only does not conform to the basic principles of fairness and reasonableness in civil contracts, but also does not conform to the principle of preferential protection for consumers in consumer contracts. It is suggested that the ticketing platform should refer to relevant foreign practices and open online ticket transfer channels on the ticketing platform. For consumers who are unable to attend the event for personal reasons, tickets can be transferred to other consumers in real-name registration system in a digital way with the original ticket price not higher than the original ticket price through the platform, so as to reduce disputes arising from refund.

  (8) The dispute over the refund of fees for teaching and training services continues. Complaints about teaching and training services have not diminished, among which contract problems and false propaganda account for a relatively high proportion. First, training institutions do not refund fees as promised. Some training institutions related to further education, employment and qualification examinations claim that they can get a full refund if they fail the examination. However, when consumers who fail the examination ask for a refund, the training institutions have delayed the refund for various reasons. The second is the false promise of training institutions. For example, training institutions publicly claim that they can pass exams, get certificates, take part-time jobs, make money, etc., and some even claim that they can obtain various certificates by paying money without attending classes. Third, the training institutions are mixed. The actual teaching level and publicity of some training institutions are very different. Some institutions’ teaching courses are all recorded and broadcast videos, and some even have no qualifications for running schools. Fourth, training institutions induce consumers to apply for "training loans", and subsequent institutions run away, and consumers have to bear loan debts.

  Case 1. In April 2024, Ms. Pan, a consumer in Wuxi, Jiangsu Province, complained about an educational institution in Shijiazhuang, Hebei Province through the 315 platform of the Consumers Association. In March 2022, Ms. Pan paid 15,300 yuan for training in this institution, and the institution promised to ensure that Ms. Pan got the undergraduate diploma and degree certificate of a university within two years. However, two years later, Ms. Pan only got a diploma and no degree certificate. The agency explained that it was due to force majeure such as "epidemic situation" and national policy regulation, so it was impossible to obtain a degree certificate. Ms. Pan was very angry and said that she already had a bachelor’s degree certificate. The reason why she chose this educational institution was that she claimed that she could get a degree certificate. It took two years and cost 15,300 yuan, but she didn’t get what she really wanted. She asked for a refund of all the fees and demanded mental compensation. After several rounds of mediation by Shijiazhuang Consumer Protection Committee, the operator finally refunded all tuition fees and miscellaneous fees of 13,300 yuan to consumers.

  Case 2. Recently, Ms. Li, a consumer in Guiyang, Guizhou, complained about a training institution in Hubei through the 315 platform of Consumers Association. The so-called "enrollment teacher" of the institution called Ms. Li to introduce the education upgrading training, and induced Ms. Li to sign up impulsively by including intensive training before the exam. Because the tuition fee is 6980 yuan, which Ms. Li can’t afford, the institution induces Ms. Li to apply for a teaching loan. After paying the money, Ms. Li found that such a high tuition fee turned out to be just a "class teacher" WeChat and a recording and broadcasting software selling courseware. She felt that she was seriously deceived and asked the "enrollment teacher" to drop out of class. The other party has been persuading not to drop out of class. Seeing Ms. Li’s firm attitude, she said that she could not drop out and continued to fool Ms. Li into paying off the loan to freeze the class. Ms. Li complained that she wanted to terminate the loan and refund the fee.

  [Opinions of Consumers Association] Article 20 of the Law on the Protection of Consumers’ Rights and Interests stipulates that the information provided by operators to consumers about the quality, performance, use and expiration date of goods or services shall be true and comprehensive, and no false or misleading propaganda shall be made. The operators of training institutions claim that the so-called "passing exams, obtaining certificates, taking part-time jobs and making money" is not only suspected of falsely propagating illegal activities, but may seriously constitute a crime. It is suggested that relevant departments strengthen law enforcement and investigate illegal activities of illegal training institutions. According to China’s Academic Degrees Law and educational policies related to academic degrees, the qualifications, conditions, procedures and management of degree awarding are clearly defined. Remind consumers that they should study hard to obtain corresponding degrees and certificates, and illegal purchase of academic degrees and certificates may be "both human and financial".

  (9) Online game suspension caused many complaints. There are many incidents of online games stopping service, and the resulting consumer disputes have become a difficult problem that puzzles consumers. The main problems reflected by consumers are as follows: First, delete the consumer data account after stopping taking the service. Consumers spend a lot of money in online games to exchange game coins, game props, equipment, cards and other virtual properties, but all of them are deleted because online games stop serving, so consumers’ virtual properties are lost. Second, the compensation scheme for stopping taking medicine is unreasonable. After online games are stopped, game operators often give so-called compensation schemes unilaterally. Consumers can only recharge the unconsumed virtual currency and spend it at a discount in other games under the company, while virtual property has no compensation. Third, there are overlord clauses in online game agreements. If the agreement stipulates that the online game operator has the right to terminate the game service according to the actual situation, and does not have to bear the responsibility.

  Case 1. On May 4th, 2024, a consumer, Ms. Xu, complained about an Internet company through the platform of Consumers Association 315. On April 17th, the operation team of the company suddenly announced that the game was stopped and all data was deleted. The announcement issued by it stipulates: "Once you participate in the compensation activities, it will be regarded as an approval of the compensation/replacement scheme. If the user does not participate in the compensation activities within the above-mentioned time limit, it will be regarded as an automatic waiver of the right to compensation/replacement. " There is no prior consultation on the way to change and compensate the service, and attempts to exclude consumers’ rights to claim damages through this standard clause. For the unused virtual currency, the compensation mentioned in the announcement is only the virtual currency gift packages of other games owned by the company, which are not returned in legal tender or other ways accepted by users in accordance with relevant regulations, and the above format terms are used to threaten and induce players to accept the compensation scheme formulated unilaterally to reduce their own responsibilities.

  Case 2. On June 17, 2024, Ms. Mo complained to an Internet company through the platform of Consumers Association 315. She started to play the game operated by the company on December 4, 2022, and as of June 9, 2024, the total consumption in the game was 9924 yuan. Recently, the company’s official account suddenly announced the suspension of operation. The announcement indicated that the game would be closed on June 18th and the player’s account data and character data would be deleted. The announcement claimed that the paid tokens not consumed in the game could only be compensated by redeeming other game packages owned by the company, and said that if the user did not participate in the compensation within the time limit, it would be regarded as an automatic waiver of compensation/replacement rights. Consumers think that this compensation method has not been communicated with the players, and it has not been recognized by the players, and the players have no choice. This behavior is no different from buying and selling hard, which seriously infringes on the rights and interests of players. Consumers complained for monetary compensation.

  [Opinions of Consumers Association] Article 26 of the Law on the Protection of Consumer Rights and Interests stipulates that business operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers’ rights, reducing or exempting business operators’ responsibilities, and aggravating consumers’ responsibilities, in the form of standard clauses. Some online game operators take advantage of market dominance or dominant position to give themselves the right to terminate their game services at will without taking responsibility through game agreements, reduce their own responsibilities and increase consumers’ responsibilities, which violates consumer fairness. Such "overlord clauses" should be invalid. Online game operators unilaterally stop service, in addition to issuing a notice of stopping service according to law, they should also bear the corresponding liability for breach of contract and take reasonable, necessary and timely measures to protect the legitimate rights and interests of consumers. Virtual currency, such as game currency, which consumers recharge, belongs to consumers’ prepaid expenses in essence. For the game service that is still within the performance period, it should be compensated or compensated in legal tender or other ways acceptable to consumers based on factors such as duration, items and amount.

Huzhou health code has been upgraded! Visiting relatives and friends during the Spring Festival, so as to protect →

These two days, many netizens found that Huzhou health code has been upgraded! From the original health code platform, it has become a one-stop medical health service platform.

Open the medical and health platform, in addition to continuing to access the health code, these medical services have been added: medical insurance electronic certificate, online registration of hospitals, inquiry of changes in medical insurance balance and other services.

There is also an "epidemic prevention area" at the top of the homepage. Entering the special area, you can have fever consultation and local fever clinic inquiry. In addition, Huzhou Health Home Security Platform can also enter from here.

Today is the second day of New Year’s Day.

In the traditional customs of China,

Visiting relatives usually begins on the second day of the year.

So during the Chinese New Year

What health items should be paid attention to when visiting relatives and friends?

Q: During the Spring Festival, can people who have no sunshine have dinner with "Yangkang"?

First of all, COVID-19-infected people are contagious only during the infection period and the onset period. The nucleic acid or antigen of "Yangkang" people has been tested negative, which means that the toxins in the body have been removed, and there is no virus replication in the body, so there is basically no risk of spreading COVID-19. Therefore, people who have no yang can have dinner with "Yangkang" without worrying about being infected.

In addition, although there is a relapse phenomenon after "Yangkang", it is not contagious during the relapse period. Therefore, some citizens are worried that eating with people in Fuyang will be infected, which is actually unnecessary.

Finally, no matter whether there is yang or not, we still need to do personal protection in our daily life to reduce the possibility of new infections and recurrent infections.

Q: People are all "Yangkang", so it doesn’t matter if they eat together?

After we are infected with COVID-19, our bodies will produce protective antibodies. It is generally believed that we will not be infected again for 3-6 months, so "Yang Kang" people can eat together.

But don’t take "Yangkang" as a "talisman", because it is also the high season of respiratory infectious diseases, and everyone still needs to do personal protection to reduce the infection risk of respiratory infectious diseases.

Q: During the Spring Festival, what are the precautions for visiting relatives and friends when there is no sun and no health?

During the Spring Festival, no matter which group, when visiting relatives and friends, everyone should wear masks regularly, wash their hands frequently, maintain hand hygiene, gather as little as possible, have less dinners, pay attention to cough etiquette and keep a safe social distance. In particular, it is suggested that citizens who have not been vaccinated, have no positive symptoms and the elderly should be vaccinated with COVID-19 vaccine as soon as required.

Q: What should people in Yangkang pay attention to if they visit the elderly who have no yang?

The elderly themselves have poor resistance, and most of them suffer from basic diseases. In order to protect the elderly who have no yang, "Yangkang" should pay special attention to:

First, time interval requirements: generally, it takes more than 10 days from the initial discovery of illness to visiting the elderly, which is the safest. If the elderly suffer from serious underlying diseases or are very old, the longer the interval, the better.

Second, during the visit, both parties should wear medical protective masks, maintain hand hygiene and reduce touching the articles of the elderly; Pay attention to a safe distance when communicating with the elderly; Try to shorten the visiting time.

Third, after the visit, it is recommended that the elderly open the window and ventilate for half an hour according to the weather conditions.

Original title: "Huzhou health code has been upgraded! Visiting relatives and friends during the Spring Festival, so as to protect → "

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Hello, please? Let’s look at the most in lipstick this autumn and winter.

  Lead: Hello, everyone! Recently, many people have left messages to me, saying that they want to see my lip makeup with the most brand changes recently, so this time I will cut out four colors that I am very interested in recently and show them to you quickly. (Article reprinted from WeChat WeChat official account: Chun Nan LI)

  Of course, in addition to the essential berry color in autumn and winter, I also chose several lip makeup for you today.More inclined to the daily color, bean paste color, milk tea color all have.Don’t say that I am too busy with art to care about daily life, I will arrange it for you today! And there are all kinds of new models I carefully selected for you, so hurry and have a look!

  Strong cherry lips 

  The rich and full-bodied cherry color is a must in early autumn. It is the focus of this lip makeup to use a flat-headed lip brush to dip lipstick and lightly brush it on the lips, and outline the delicate lips.

  Products I use:

  TOM FORD

  Flame magic lipstick

  #16

  I use the Scarlet Rouge, a must-have color of TOM FORD, which is rich in color and quite moist. If you want to be concave, it is the most suitable for domineering lip makeup.

  Crystal peach lips 

  Crystal peach lips make lips look fuller, especially suitable for students with thin lips or deep lip lines, and peach is low-key and gentle, which is necessary for gentle girls.

  Products I use:

  M·A·C

  Satin soft mist lipstick

  #314

  First of all, use the peach color of milk tea as the base of the lips, and the lips can be slightly smudged.

  M·A·C

  Jing Liang lip gloss

  Then, a layer of brilliant lip gloss is superimposed on the lips, which enriches the lips and brings a moist feeling to the lips.

  Warm cream apricot lips 

  The misty apricot lips are full of girlish style, especially gentle and white, with a sense of vitality max!

  Products I use:

  3CE

  Thin tube lipstick

  #Gotta Sing

  The makeup feeling of this cream apricot mouth really surprised me, with sufficient moisture and color rendering, and the matte feeling presented was also very good, and the makeup feeling was not stuck and lasting, which really exceeded my imagination.

  Sweet petal lip 

  Slightly blooming petals and lips are full of girlish feeling. First, use gentle bean paste color as the base of the lips, and the lips are blooming, and then add peach pink lipstick in the center of the lips, which is especially suitable for students with thick lips.

  Products I use:

  NARS

  Lipstick pen

  #Dolce Vita

  Dolce Vita is also the iconic color of Nars. It is not an exaggeration to say that it is a must-kill color for straight men. The low-key and intellectual bean paste color is it! It’s nice to apply it alone or as a base coat!

  CPB

  Hua yang ying Cai lipstick

  #7

  I also got this new lipstick from CPB and tried it for the first time. The moisturizing degree is beyond doubt, the color is gentle and low-key, and the commuting date is proper!

  New lipstick recommendation

  CHANEL

  Bright and charming soft mist lipstick

  #130

  CHANEL’s new frosted little black pipe has won my heart. Among these essential colors in autumn and winter, berry color must belong to the top three! I also tried the texture for you,Silk is smooth and not stuck, and the color rendering is very good.The fragrance is also the consistent LUXURY rose flavor, with low-key luxury and connotation!

  YSL

  Black pipe lip glaze

  #No.618

  I especially liked YSL when I saw the advertisement, and I couldn’t put it down when I got it.The texture is clear and colorful, and the packaging design is very strong. The most important thing is that it does not stick to the cup or the mouth. The water wave lip brush is especially suitable for the lips., and then the hands of the students who are disabled are also pressure-free in minutes!

  CPB

  Hua yang ying Cai lipstick

  #4 Rose red bean paste

  Of course, in addition to the essential berry color in autumn and winter, I think I have to arrange for you the daily gentle and shining pink bean paste. CPB, as I said just now,Moisturizing enough, Bo Tu thick coating is very good, commuter dating wants to be beautiful alone, usually put one in your bag, which is proper.

  TOM FORD

  New lip glaze

  #Disclosure

  I really like TOM FORD’s new lip glaze. In the past two days, I quickly grabbed two pieces in the UK to try it. The packaging is golden and heavy, and the texture of this series is also very good.There are pearlescent and lacquered, especially this super positive lacquered red, which really won my heart! It’s not sticky at allAnd it won’t paste after a while like some lip glazes are used up. The color saturation is max, and you have to use it when you are domineering!

  3CE

  3CE style nanoa cloud lip tint

  #Beige Avenue

  Because I quite like 3CE lipstick, I just added a few pieces of this cloud lip glaze this time. The texture applied to the lips is relatively light, and the film formed on the lips is fast and very durable.

  In addition to this hottest rust red, I still recommend this orange milk tea, which is gentle and white. Where are the yellow girls? Buy it!

Guangzhou promotes automobile consumption: buying new energy vehicles to make up for 10 thousand, relaxing license plate lottery

  Guangzhou has introduced a series of policies to promote automobile consumption, such as car purchase subsidies and increasing number plates.

  On April 3rd, Guangzhou Municipal Bureau of Industry and Information Technology issued "Several Measures to Promote Automobile Production and Consumption in Guangzhou" (hereinafter referred to as "Measures"), which proposed to promote automobile consumption in Guangzhou from three aspects: boosting the consumption of new energy vehicles, encouraging the accelerated upgrading of vehicles, and creating an automobile consumption environment. The specific measures include giving a comprehensive subsidy of 10,000 yuan per vehicle for purchasing new energy vehicles, giving a maximum subsidy of 23,000 yuan for scrapping old vehicles in advance, and allocating no less than 10,000 bidding indicators for small and medium-sized buses every month.

  In terms of boosting the consumption of new energy vehicles, the Measures propose to reduce the purchase cost of new energy vehicles. From March to the end of December 2020, in accordance with the principle of encouraging advanced technology, safety and reliability,In the use link, individual consumers will be given a comprehensive subsidy of 10,000 yuan per vehicle when purchasing new energy vehicles.

  Accelerate the electrification of cruise taxis and network cars.Before December 31, 2020, 5,000 cruise taxis and online car operators will be added.For new cruise taxis to buy pure electric advanced models (including those newly purchased due to early update in the new year), each car will be given a comprehensive subsidy of 10,000 yuan.

  Promote the construction of supporting facilities for new energy vehicles. Promote the allocation of charging facilities in open-air parking areas of government agencies, institutions and other units; Accelerate the construction of charging facilities in existing public parking lots, industrial parks and other areas. Encourage operators of charging facilities to increase the construction of fast charging facilities in open-air public parking areas of existing residential quarters. Establish a pilot demonstration of the cascade utilization and recycling industry of waste power batteries, carry out the pilot work of vehicle-electricity separation of electric vehicles, and effectively reduce the purchase cost of new energy vehicles.

  In terms of encouraging cars to speed up the upgrading, the Measures propose to speed up the replacement and scrapping of old cars. Before December 31, 2020, consumers who replaced used cars, car sales enterprises registered in Guangzhou,If you buy a new car with the "National Six" standard, each car will be given a subsidy of 3,000 yuan; Buy safe, efficient and technologically advanced gasoline vehicles with low fuel consumption and non-plug-in hybrid vehicles with obvious fuel-saving effect, and each vehicle will be given a subsidy of 6000 yuan.

  The "Measures" also proposed a maximum subsidy of 23,000 yuan for scrapping old cars in advance. Specifically, since July 1, 2000, the gasoline vehicles registered in our city have been scrapped one year or more in advance, and the automobile sales enterprises registered in Guangzhou have purchased safe, efficient and technologically advanced gasoline vehicles with low fuel consumption, non-plug-in hybrid vehicles or pure electric advanced models with obvious fuel-saving effects.Give subsidies ranging from 33 million yuan to 23 thousand yuan.

  Subsidy standard for scrapped old gasoline vehicles.

  Small and medium-sized bus indicators have also been optimized and regulated, and citizens’ bidding qualifications have also been relaxed. According to the Measures,Before December 31, 2020, no less than 10,000 bidding indicators for small and medium-sized buses will be allocated every month.. At the same time,Relax the conditions for non-local residents to participate in the bidding of small and medium-sized passenger cars. If they participate in the bidding before December 31, the requirements for medical insurance review will be cancelled.. Relax the conditions for applying for incremental indicators of large-scale investment enterprises, and if they participate in lottery or bidding before December 31, the standards for determining the investment quota and the total number of application codes in industrial and information fields and commercial fields in Articles 14 and 15 of the Measures for the Regulation and Management of the Total Number of Small and Medium-sized Passenger Cars in Guangzhou (Sui Fu Ban Gui [2019] No.10) will be correspondingly reduced from 50 million yuan and 300 million yuan to 30 million yuan and 100 million yuan.

  According to the Measures for the Regulation and Management of the Total Number of Small and Medium-sized Passenger Cars in Guangzhou, within a 12-month allocation period, there are 12,000 incremental indicators of energy-saving cars allocated by lottery, 60,000 incremental indicators of ordinary cars allocated by lottery and 48,000 incremental indicators of ordinary cars allocated by bidding, that is, the three are allocated according to the ratio of 1: 5: 4. After the release of the Measures, the bidding index of Guangzhou citizens’ minibuses will increase from about 4,000 to 10,000 per month, and the overall minibus index will increase from about 10,000 to no less than 16,000 per month.

  Support Guangzhou vehicle enterprises to benefit the people. Before December 31, 2020, Guangzhou automobile manufacturing enterprises are encouraged to support consumers to participate in the incremental index bidding of small and medium-sized passenger cars in Guangzhou. If the bidding fee for car enterprises reaches 10,000 yuan/car, the municipal finance will give the automobile manufacturing enterprises 5,000 yuan/car reward accordingly.

  In terms of creating an automobile consumption environment, the Measures specifically introduced three major measures: facilitating automobile registration, innovating automobile sales model, and increasing financial service support, promoting automobile registration and online review of vehicle purchase tax information, and realizing the "zero-running" processing of seamless registration and registration of vehicles; Support automobile enterprises to use e-commerce to innovate automobile sales model, so that users can realize the "zero-contact" car purchase experience in the whole process, such as sales order, maintenance appointment, annual inspection agency and illegal payment, without leaving home; Encourage all kinds of capital to develop and set up auto financing companies in Guangzhou, encourage banking financial institutions and auto financing companies to increase credit support for buying new cars under the premise of controllable risks, lower the credit threshold, optimize the approval process and improve the efficiency of loan approval for buying new cars. Banking financial institutions, auto financing companies and insurance institutions are encouraged to explore and promote auto trading financial services and product innovation according to the characteristics of buying new cars. Encourage commercial banks and auto financing companies to cooperate with local vehicle manufacturers to reduce the interest rate of consumer loans for buying new cars.

  It is worth mentioning that as early as March 3rd, the Guangzhou Municipal Government issued "Several Measures for Guangzhou to Firmly Win the Prevention and Control of COVID-19 Epidemic and Strive to Achieve the Goals and Tasks of Annual Economic and Social Development", in which it was proposed that from March to the end of December 2020, consumers would be given a comprehensive subsidy of 10,000 yuan each for purchasing new energy vehicles, and a subsidy of 3,000 yuan for replacing or purchasing new "National Six" vehicles.

  The automobile industry has been severely impacted by the COVID-19 epidemic, and the automobile sales have dropped significantly year-on-year. In order to stimulate automobile consumption, since the beginning of February this year, many central ministries and commissions have proposed to introduce relevant policies five times to stabilize and promote automobile consumption, and then 10 local governments have issued policies more than once to respond positively. The executive meeting of the State Council recently announced the extension of the purchase subsidy and exemption from purchase tax for new energy vehicles for two years.

  On the local government side, after Foshan City in Guangzhou Province launched the first shot to promote automobile consumption, Guangzhou, Zhuhai, Xiangtan and Changsha in Hunan Province, Hangzhou and Ningbo in Zhejiang Province, Nanchang in Jiangxi Province, Changchun in Jilin Province and Beijing successively issued policies to promote automobile consumption, such as subsidizing car purchases, increasing car number plates, encouraging the purchase of "national six new cars" and providing cash subsidies for scrapped old vehicles.

Free medical examination! Make an appointment quickly →

Qiantang new area newspaper

Good news! Start of Qiantang District

Basic medical insurance for urban and rural residents

Flexible employment personnel

Free health examination in 2024

Eligible insured persons should make an appointment quickly ~

Health examination of urban and rural residents’ medical insurance participants

Who can enjoy a free health check-up?

1.65 years old and above who have participated in the basic medical insurance for urban and rural residents in the main urban area of Hangzhou in 2023 or 2024.

2. Persons under the age of 65 who have participated in the basic medical insurance for urban and rural residents in the main urban area of Hangzhou in 2023 or 2024, and have not participated in the health check-up for urban and rural residents in the main urban area of Hangzhou in 2023 (among them, children aged 0-6 are carried out according to the national basic public health service project, and the physical examination for primary and secondary school students is based on the school notice).

What is the frequency of physical examination?

Insured urban and rural residents aged 65 and above will have a physical examination service once a year, and other health examination objects will have a physical examination service every two years. Individual residents shall enjoy free health check-ups provided by the government no more than once a year.

What are the physical examination items?

Physical examination items for urban and rural residents are basic items+additional items.

Basic items (items marked with * are mandatory items for residents aged 65 and above):

General examination: temperature, respiration, blood pressure (bilateral *), pulse, height, weight, waist circumference and body mass index;

Examination of five senses: visual acuity, sclera, mouth and lip, dentition, nose, pharynx, larynx and hearing *;

Routine examination of internal medicine: cardiopulmonary auscultation, abdominal liver and spleen palpation;

Routine surgical examination: rough measurement and judgment of skin, superficial lymph nodes, thyroid gland, chest and abdomen, joints of limbs, spine and motor function *;

Auxiliary examination: blood routine, urine routine, fasting blood glucose, blood lipid (total cholesterol, triglyceride, low density lipoprotein cholesterol, high density lipoprotein cholesterol), liver function (serum alanine aminotransferase, serum aspartate aminotransferase *, total bilirubin *), renal function (serum creatinine, blood urea, blood uric acid *), alpha-fetoprotein (AFP), electrocardiogram, abdominal B-ultrasound (liver)

Additional items: Insured persons aged 65 and above will be added with "Carotid Ultrasound". In addition, free screening of cervical cancer and breast cancer will be increased for women of school age, Pap smear examination of cervical exfoliated cells will be increased for married women aged 20-65, and color Doppler ultrasound examination of breast will be increased for women over 20 years old.

Which medical institutions carry out this physical examination?

How to make an appointment for a medical examination?

In order to facilitate urban and rural residents to make independent APPointments for medical examinations, eligible insured persons in the main urban area can log in to the "Zheli Office" app to make online appointments according to the principle of voluntary choice and nearby participation.

Appointment method: log in to the "Zheli Office" APP, search for "Healthy Hangzhou", and select "Physical Examination for Urban and Rural Residents" in the "Physical Examination Appointment" column to choose the community health service center and physical examination time (the address and telephone number of the community health service center can be viewed on the appointment page). You can make an appointment in person, or you can make an appointment on behalf of your family, friends or medical examination hospital.

After the appointment is successful, please show your ID card or social security card (citizen card) at the scheduled physical examination time and attend the physical examination at the scheduled community health service center on time.

Health examination for flexible employees

Who can enjoy a free health check-up?

Flexible employees and co-payment personnel who have participated in the basic medical insurance for employees in the main city of Hangzhou in 2023 or 2024 (excluding individual industrial and commercial households and private owners).

What is the frequency of physical examination?

Qualified personnel shall carry out physical examination service every two years.

What are the physical examination items?

Physical examination items for flexible employees are:

Routine of internal medicine, routine of surgery, routine of ophthalmology, routine of otorhinolaryngology, chest X-ray, electrocardiogram, B-ultrasound (liver, gallbladder, spleen, pancreas and kidneys), routine of blood, routine of urine, stool OB, hepatitis B surface antigen, biochemical eight items [blood sugar, cholesterol, triglyceride, low density lipoprotein, high density lipoprotein, liver function (ALT), uric acid, creatinine.

In addition, free screening of cervical cancer and breast cancer will be increased for women of school age, Pap smear examination of cervical exfoliated cells will be increased for married women aged 20-65, and color Doppler ultrasound examination of breast will be increased for women over 20 years old.

Which medical institutions carry out this physical examination?

See the list as above.

How to make an appointment for a medical examination?

In order to facilitate flexible employees to make independent APPointments for medical examinations, eligible insured persons in the main urban area can log in to the "Zheli Office" app to make online appointments according to the principle of voluntary selection and nearby inspection.

Appointment method: log in to the "Zheli Office" APP, search for "Healthy Hangzhou", and select "Flexible Employment Physical Examination" in the "Physical Examination Appointment" column to choose the community health service center and physical examination time (the address and telephone number of the community health service center can be viewed on the appointment page). You can make an appointment in person, or you can make an appointment on behalf of your family, friends or medical examination hospital.

After the appointment is successful, please show your ID card or social security card (citizen card) at the scheduled physical examination time and attend the physical examination at the scheduled community health service center on time.

Wenti

Matters needing attention in physical examination

Avoid eating too greasy food and drinking alcohol for three days before physical examination, keep enough sleep and avoid excessive fatigue. On the morning of the physical examination, people should fast and water (except drugs that must be taken), and clothes, shoes and hats should be put on and off as easily as possible. Please inform the medical staff in advance if you feel dizzy with needles and blood.

How to know the results of physical examination?

After the physical examination, the physical examination institution will feedback the physical examination results to the participants within one month. If there is any major abnormality, the medical examination institution will inform the medical examiner himself or his family in time, and suggest further diagnosis and treatment as soon as possible.

The medical report confirmed by the doctor will be uploaded to the "Zheli Office" APP, and participants can log in to the "Zheli Office" APP to view their medical report. The specific path is: Zheli Office → Healthy Hangzhou → Report Inquiry.

Participants can also check the physical examination report through electronic health records, and the specific path is: Zheli Office → Healthy Hangzhou → Health Records → Physical Examination Report.

What should I do if I can’t read the medical examination results?

Don’t worry, you can contact your contracted family doctor and enjoy one-on-one report interpretation. Don’t worry if the physical examination index is abnormal, the family doctor will provide you with professional health guidance.

If further examination is needed, the family doctor will also assist in accurate referral to the higher-level hospital, and provide follow-up services for the contracted residents in need.

Source | Hangzhou Publishing, District Health Bureau

Original title: "Free physical examination! Make an appointment quickly → "

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FAW-Volkswagen has made another subversive work, exploring the value and strength of the film.

In the competition with the same class models, it is worth mentioning in terms of space performance. As for its advantages, please read on.

Let’s take a look at the appearance of the detective. The front of the detective looks very sharp and dynamic. With the headlights, it looks very clean and refreshing. The car is equipped with LED daytime running lights, front fog lights, automatic opening and closing, delayed closing and so on. Coming to the side of the car body, the size of the car body is 4194 mm * 1760 mm * 1601 mm. The car adopts clean and refreshing lines, which gives people a very sporty feeling. With large-sized thick-walled tires, the shape is quite full. In terms of the rear, the overall shape of the tail echoes the front, and the taillights look very domineering and stylish, and the overall shape is still very attractive.

Sitting in the car, the front face of the detective looks very angular and looks very fashionable. The shape of the steering wheel of the car is eye-catching, and it is equipped with the functions of manual steering wheel up and down+front and rear adjustment, and the grip is full and delicate. Let’s take a look at the central control, with a 9.2-inch central control screen, which makes the interior style impressive and gives people a sense of simplicity. The interior feels good. Let’s take a look at the dashboard and seats. The dashboard design is remarkable and very eye-catching. The car uses a leather/fabric mix seat, equipped with functions such as seat proportion tilting, and the overall comfort and wrapping are not bad.

Shadow detection matching dry dual clutch (DCT) gearbox, the acceleration time of 100 kilometers is 10.6s, the power performance is good, and it is completely OK for daily use.

The car is equipped with driving mode selection, remote control key, rear wiper, interior ambient light, engine start and stop, etc., which fully ensures the convenience and comfort of the car experience.

The detective introduced today not only shows eye-catching performance in space, but also reaches the mainstream level in various configurations, and there is nothing to be picky about driving experience and space experience. You might as well go offline to feel it more on weekends.

Double 11 reminds: Beware of online shopping refund scam "customer service" requires mobile phone verification code

  Xinhua News Agency, Wuhan, November 6 (Reporter Feng Guodong) As the "double 11" is approaching, Wuhan police recently reported a typical online shopping refund fraud case that has been high recently. The scam is highly confusing and has attracted many consumers. The police reminded consumers to take precautions.

  According to the Wuhan police report, on September 20th, Ms. Hou, a consumer in Wuhan, reported to the police that she received a fake customer service call the next afternoon after online shopping, saying that the transaction of the goods she bought was unsuccessful and asked her to inquire. Ms. Hou logged into her shopping account and found that the goods she bought were gone, so she "registered" according to the requirements of the other party. That night, the "customer service" called and claimed that the mobile phone verification code needed to be verified. There were three mobile phone verification codes. She told the truth, and later found that her bank card was transferred three times, resulting in a total loss of more than 97,000 yuan.

  On October 25th, the consumer Mr. Liu received a mobile phone call starting with "170". The other party claimed to be the customer service of the merchant, saying that a piece of clothing purchased by Mr. Liu online may have quality problems. In order to express "apology", the merchant will give him a refund, and then a refund link was sent, requiring Mr. Liu to enter the bank card number, password and mobile phone verification code at the time of payment. Mr. Liu complied, and as a result, the deposit of more than 10,000 yuan was immediately transferred.

  The police reminded that criminals obtained consumer information through illegal channels, pretending to be the customer service staff of the shopping website to call or send text messages to consumers, and sending a refund link or QR code on the grounds of "system error", "out of stock" and "there is something wrong with the goods". Once the victim clicks on the link to enter the bank card information or scan the code, the money in the card will be transferred away. Some criminals use technical means to log in to consumers’ shopping accounts, hide the pages of their purchased goods, implant links with Trojans, and then pretend to be customer service to call and get SMS verification codes.

  Wuhan police suggested that regular shopping platforms will not refund in the form of links or QR codes. When you apply for a refund, you should follow the rules on the regular e-commerce platform, don’t click on the link sent by the other party easily, and don’t enter your account number and password on unreliable websites. If the "customer service" asks for the mobile phone verification code, it must be highly vigilant. Consumers should call the police at the first time after discovering that they have been cheated, so that the police can start procedures to help recover losses.

Crack down on the crime of telecommunication network fraud | Protect the purse and beware of telecommunication network fraud.

Nowadays, with the continuous development of information and communication technology, telecommunication network fraud crimes committed by means of mobile phones, fixed telephones and the Internet frequently occur, and people’s property safety is seriously violated.

Beware of telecommunication network fraud

Protect your purse.

Please collect this article!

First, what is telecommunication network fraud?

Telecommunication network fraud refers to the behavior of criminals to defraud a large amount of public and private property by making up facts or concealing the truth through telephone, internet and text messages for the purpose of illegal possession.

Second, the common means of telecommunication network fraud

1. Fraud in the name of winning the prize

Criminals use communication software to release winning information to online users, and then cheat others’ property on the grounds that "deposit or tax must be paid first to receive bonuses".

2. Use online banking fraud.

Criminals demand that the victim log on to the phishing website of a fake bank on the grounds of upgrading the bank’s online banking, and obtain information such as the victim’s bank account and online banking password to commit fraud.

3. Fraud on the grounds of recruitment positions

Criminals take advantage of customers’ eagerness to apply for a job, and cheat others of their property in various names such as "post deposit, clothing fee and insurance fee".

4. Pretending to be an acquaintance fraud

Criminals steal other people’s QQ numbers, micro-signals and telephone numbers, pretend to be other people’s leaders, colleagues and friends, and defraud other people’s relatives and friends of their property on the grounds that others have a car accident or are seriously ill.

5, posing as a judicial organ staff fraud

Criminals pretend to be public security personnel, falsely claiming that the identity information of the victim has been exposed, and that the bank account is suspected of money laundering, fraud and other crimes. In order to ensure that the victim does not suffer losses, the victim is required to transfer the bank deposit to a safe account provided by the criminal, thus defrauding others’ property.

6, posing as a tax department staff fraud.

Pretending to be a tax department, vehicle management department, etc., asking the victim to pay a certain handling fee on the grounds that the country has adjusted the tax rate for buying a house and buying a car, thus defrauding others of their property.

7. Use online shopping fraud

Criminals provide false links or web pages to the victims, and then ask the victims to make multiple payments on the grounds that the transaction is unsuccessful, or the products sold are fake and shoddy, defrauding others of their property.

8. Use social software to defraud

Using social software, in the name of falling in love and making friends online, induce others to reward, transfer money, invest, etc., and defraud others of their property.

Third, how to prevent telecommunication network fraud

1. Not credulous

We shouldn’t trust phone calls and short messages from unknown sources. All calls to enter ID number or bank card information or transfer money will be hung up, and no text messages will be returned. Don’t click on websites of unknown origin. If in doubt, you can call the police or ask relatives and friends for proof, so as not to give criminals an opportunity.

2. Not greedy for profit

The reason why criminals can succeed repeatedly is often to take advantage of the public’s love for cheap. Therefore, we must believe that "there will be no pie in the sky", and ill-gotten gains are not greedy, and improper benefits are not desirable. Only in this way will we not be deceived by criminals.

3. Protect your privacy.

Protect your privacy. Don’t easily disclose your identity information, deposits, bank cards, etc. of yourself and your family to others. The password setting of the bank card should not be too simple, and it should be covered by hand when entering the password. When operating online banking, it is best to manually enter the official website of the bank to prevent logging in to phishing websites.

4. Call the police in time

When you find yourself cheated or hear that your relatives and friends have been cheated, you should keep relevant evidence (such as the criminal’s account number, text messages sent, telephone records, etc.) and immediately report the case to the public security organ so that the public security organ can file a case for investigation.

Four, the legal provisions of fraud

Article 266 of the Criminal Law of People’s Republic of China (PRC) stipulates that whoever defrauds public or private property in a relatively large amount shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or only be fined; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years and shall also be fined; If the amount is especially huge or there are other especially serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined or confiscated. Where there are other provisions in this Law, such provisions shall prevail.

//

Typical case sharing

Basic information of the case

In 2017, the defendant Wang Moumou (pseudonym) established a media company (hereinafter referred to as the media company) and served as the legal representative. The company is mainly engaged in webcast business.

In December 2019, the defendant Wang Moumou signed a cooperation agreement with a limited company (a pseudonym). The two parties agreed that the media company would provide the anchor for live broadcast on the live broadcast platform to attract customers to register and recharge on the platform, and the media company could get the customer’s recharge and reward a certain percentage of the anchor amount.

In June 2020, the defendant Wang Moumou set up a promotion department, an anchor department and an operation department in a media company, and together with the defendants Zhang (a pseudonym) and Wen (a pseudonym), he set up a live video studio to tailor a fixed "personal design" for the anchor. At the same time, it provides fixed speech materials for promotion and operation personnel, and uses the identity of anchor to attract male customers to chat on social platforms such as Momo, and induces victims to watch live video on live platforms. With the cooperation of promotion, operation and anchor, talk with the victim about feelings, engage in ambiguity or establish a false love relationship, and fictional reasons such as "losing the popularity of PK games will be punished", and defraud the victim to recharge and reward on the platform by other operators or promoters as "dog care" virtual brush gifts to set off the atmosphere. As of the time of the incident, a total of more than 270,000 yuan was defrauded by Su Moumou (a pseudonym) and other victims.

Judgment result of first instance

After the trial, the court held that the defendants Wang Moumou, Zhang Mou and Wen Mou and others defrauded the property of several victims by webcasting, with a total value of more than 270,000 yuan, a huge amount, and their actions constituted a crime of fraud. According to the facts, nature, circumstances and social harm of the defendants, three defendants were sentenced to fixed-term imprisonment ranging from two years and eight months to four years and eleven months, and fined ranging from 30,000 yuan to 50,000 yuan. At the same time, the court also made corresponding judgments on the defendants’ illegal income.

The judge reminded: Everyone should always raise awareness of prevention, protect the safety of personal information, don’t trust calls and text messages of unknown origin, don’t be greedy for cheap, always keep a clear head and beware of being deceived.

Source | donghu district People’s Court

Original title: "Combating and Governing Telecommunication Network Fraud Crimes | Protecting Money Bags and Beware of Telecommunication Network Fraud"

Read the original text

China version of "International Travel Health Certificate" has been launched.

  China version of "International Travel Health Certificate" has been launched.
  It can display the detection results of nucleic acid, serum IgG antibody and vaccination. Will help the safe and orderly flow of international personnel.

  Example of electronic version of "International Travel Health Certificate" published in China. (Note: Vaccination related data is under construction) Figure/Department of Consular Affairs of the Ministry of Foreign Affairs WeChat WeChat official account

  On March 7th, Wang Yi, State Councilor and Foreign Minister, announced the launch of the China version of "International Travel Health Certificate" at the foreign ministers’ press conference of the NPC and CPPCC. On March 8th, the China version of the WeChat applet "International Travel Health Certificate" was officially launched.

  The reporter found that the system can display the detection results of nucleic acid, serum IgG antibody and vaccination. According to reports, the international travel health certificate will be conducive to the cross-border inspection of health codes and help the safe and orderly flow of international personnel.

  ■ Reporter experience

  After filling in, the system automatically generates a test record report.

  The reporter learned from the official WeChat of the Consular Department of the Ministry of Foreign Affairs that on March 8, the China version of the WeChat applet "International Travel Health Certificate" was officially launched. China version of "International Travel Health Certificate" is a comprehensive certificate, which shows the test results of nucleic acid, serum IgG antibody and vaccination of the holder. The health certificate contains an encrypted QR code for the relevant departments in various countries to verify the truth and read personal information. In addition to electronic display, you can also print and generate a paper version.

  According to reports, the normalization of the epidemic and even the post-epidemic era, the importance of health factors in international personnel exchanges will become more prominent. In the near future, as more and more countries reach mutual recognition arrangements for health certificates with China, the China version of "International Travel Health Certificate" will play a greater role in promoting the healthy, safe and orderly exchanges of transnational personnel and provide a solid guarantee for China citizens to "walk the world".

  After entering the small program, the reporter saw that this system was also named "International Edition of Epidemic Prevention Health Code", which set up the entrance for returnees and the entrance for overseas personnel. At the entrance of returnees, users can declare the test results and obtain the health code needed for returning home; At the entrance of overseas personnel, you only need to authenticate yourself, and you can automatically get the relevant test results.

  In the entrance of returnees, you need to fill in the nationality, mobile phone number, foreign residence, identity, unit, voyage, nucleic acid detection, antibody detection, vaccination, historical detection and diagnosis results, and then you can check and show your health code. It is understood that the relevant embassies and consulates in China may require the parties to provide further relevant supplementary materials if they think it is necessary.

  In the entrance of overseas personnel, the reporter filled in the information such as ID card and passport number, and then the system automatically generated a test record report without manual filling.

  There are two ways to obtain the international travel health certificate: scanning the official QR code through WeChat to enter the applet, or searching for "International Edition of Epidemic Prevention Health Code" in the WeChat applet to obtain the applet entry for operation.

  If people going abroad want to check the international travel health certificate, they need to authenticate their identity and international travel documents when logging in for the first time. Only after the authentication is passed can they check the international travel health certificate of the documents. At present, the international travel health certificate supports five kinds of international travel documents: China ordinary passport, China diplomatic, official and official passport, and China travel card.

  ■ ask questions

  Q What’s the significance of international travel health certificate?

  At present, the global epidemic continues, the world economy needs to be restored urgently, and the need to facilitate personnel exchanges is increasingly urgent. In November 2020, the Chairman of the Supreme Leader put forward a major initiative to establish an international mutual recognition mechanism for health codes at international occasions such as the G-20 Summit and the Asia-Pacific Economic Cooperation meeting, and put forward a Chinese plan for building a healthy, safe and orderly new order of personnel exchanges. International travel health certificate will help to realize the cross-border inspection of health code and help the safe and orderly flow of international personnel.

  Q what convenience can international travel health certificate bring?

  In the context of the global COVID-19 epidemic, all countries take health factors as the top priority in personnel exchanges, and the international travel health certificate will bring greater convenience to cross-border travelers under the normalization of the epidemic. Before traveling abroad, passengers complete Covid-19 nucleic acid detection, vaccination and other epidemic prevention measures in China in advance, and obtain international travel health certificates. After arriving in the destination country, the international travel health certificate will be convenient for the local government to check, so that passengers can enjoy the corresponding travel convenience in accordance with the relevant regulations of the destination country.

  At present, China actively promotes the international mutual recognition of health codes, and has provided specific ideas, technical solutions and electronic public keys needed to read and verify two-dimensional codes to countries through diplomatic channels, and will maintain communication with relevant countries and actively promote mutual recognition negotiations. It is believed that more and more countries will participate in and join the mutual recognition mechanism of health code information in the future.

  Q do I have to show this certificate for international travel?

  Encourage but not force everyone to use the international travel health certificate. What kind of certificate to hold for international travel depends on the relevant requirements of the destination country for entry personnel. However, in the future, after China and other countries realize mutual recognition of international travel health certificates, if they cannot produce the certificates, they may not be able to enjoy the relevant travel convenience.

  The government departments of relevant countries may check the health certificate of international travel during boarding and entry, and the specific requirements depend on the relevant regulations of the country.

  Q Must I have Covid-19 nucleic acid and serum antibody test results and vaccination certificate at the same time before I can check the health certificate of international travel?

  After completing any one of nucleic acid detection, serum antibody detection and vaccination, if the National Health and Wellness Committee has summarized and provided relevant information, you can find my health certificate for international travel. However, if a certain test or vaccination is not carried out, there will be incomplete data in the health certificate of international travel, which may affect the itinerary.

  The health information contained in the international travel health certificate is submitted by the relevant testing or vaccination institutions, and summarized and provided by the National Health and Wellness Committee. If you have been vaccinated, tested for nucleic acid and serum antibody, but the inquiry fails or the data is abnormal, please consult the relevant institutions or information collection departments.

  Q when returning from abroad, what circumstances should I apply for a green health code? How to apply? When is the inspection?

  In order to reduce the cross-border spread of the epidemic, Chinese and foreign passengers flying to China from abroad must complete the sampling and testing of Covid-19 nucleic acid and serum IgM antibody within 48 hours before boarding the plane according to the notice of the local embassy or consulate in China.

  Passengers of China nationality must pass the international version of epidemic prevention health code applet, and upload the negative certificate of nucleic acid test, negative certificate of serum IgM antibody test, residence certificate of relevant countries and other materials required by the embassies and consulates of travel itinerary and China in time. After being reviewed and approved by the China Embassy and Consulate, the green health code was obtained. The airline will check the green health code when checking in or boarding.

  Foreign citizens should submit the test certificate and other materials through the international version of the epidemic prevention health code (website: https://hrhk.cs.mfa.gov.cn/H5/), apply for a statement of health status, and board the plane accordingly. For specific requirements such as bidding, please refer to the notice published on the website of the local China Embassy or Consulate.

  Q Does the international travel health certificate infringe on the security of personal data, and is there a risk of privacy leakage?

  The purpose of international travel health certificate is to establish a unified standard system for mutual recognition of health information, and to carry out mutual recognition and interaction of information between countries by paper or electronic QR code. The data interaction between countries is realized by scanning codes with the participation of passengers, and the system background databases of various countries are not connected. And the QR code information is encrypted to protect personal data security to the greatest extent. In the specific implementation process, citizens’ personal information will be effectively protected in accordance with the principles of strict authorization, minimum necessity, limited purpose and security.

  Beijing News reporter Dai Xuan

618 insight report in 2023

QuestMobile’s insight into 618 in 2023: This year’s 618 staged the drama of "Combining Vertical Lian Heng", which integrated e-commerce to prevent diversion, content platforms to grab users, and brands to engage in private domain.

Lead:

QuestMobile data shows that the value of online retail channels is still the same, and the penetration rate of netizens in the mobile shopping industry reached 90% in November 2022, second only to the mobile social industry. During the period of June 18, 2023, users even moved between multi-channel portals, and mobile social and short videos became the main sources of users, with WeChat, QQ, Weibo and Xiaohongshu reaching 82.2%, 6.7%, 4.6% and 2.9 respectively.

Among them, the differentiated play of integrated e-commerce platform and content e-commerce platform has taken shape. Among them, integrated e-commerce continued to deepen user value to prevent diversion. The marketing cycle of 618 continued from the end of May to the day of June 18th, and the overall daily activity reached 674 million. The daily usage times per user decreased year-on-year, but the daily usage time per user increased year-on-year. This shows that the user deepening strategy of integrated e-commerce platform was effective, especially in Taobao and JD.COM, where the daily users increased by 11.5% and 14.4% year-on-year.

Compared with the comprehensive e-commerce platform, the content platform is still in the stage of user competition, such as Tik Tok and Aauto Quicker, and the overall daily users are basically stable. In order to attract users to enter the live broadcast room and continue offline marketing activities, the total number of new users in Aauto Quicker and Tik Tok from May 18 to June 3 was 46.79 million and 25.74 million respectively.

However, despite the fierce competition between integrated e-commerce and content platforms around users. From the point of view of marketing nodes, the two sides are obviously staggered. Integrated e-commerce focuses on global (public domain and private domain) interoperability, attracting more users to enter the market, while the content platform focuses on content distribution and promoting transformation. In the process, "reducing costs and increasing efficiency" has become a mantra to attract businesses, such as accurate delivery, brand member operation, user circulation and interception on various platforms, and price comparison.

As a result, various platforms and brands have staged a drama of "combining Lian Heng": Taobao and Pinduoduo have 160 million users, Taobao and JD.COM have 127 million users, and JD.COM and Pinduoduo have 65 million users; Tik Tok Aauto Quicker registered 82 million users, Tik Tok Xiaohongshu registered 48 million users and Aauto Quicker Xiaohongshu registered 8.97 million users …

How to play specifically? Might as well read the report.

First, online consumption continued to grow and 618 remained active.

1. The value of online retail channels remains the same, and the forms of competition are diversified.

1.1 In the first half of 2023, the total retail sales of social consumer goods continued to grow, and the growth of online consumption was more prominent.

1.2 More than 80% of mobile netizens have online shopping habits, and mobile shopping channels maintain their value.

According to QuestMobile cmnet database, the active penetration rate of mobile shopping industry was 85.1% in June 2022, and reached 90.0% in November 2022, second only to mobile social industry.

1.3 At the same time, the e-commerce platform has a multi-portal layout, which increases the shopping convenience of users.

1.4 During the period of 618, users moved between multi-channel portals, and channel efficiency was more concerned by brands.

2. The integrated e-commerce platform deepens user value, while the content e-commerce platform grabs users.

2.1 During the period of 618, the mobile shopping industry was partially diverted, but the traffic at the big promotion node was more concentrated.

2.2 The number of users’ use decreased, but the duration of use increased, and the effect of the "deep ploughing" strategy of e-commerce platform appeared.

2.3 Important node users’ participation in advance has increased, and the habit of promoting consumption rhythm has been developed.

2.4 From the perspective of specific platforms, during the Head Integrated E-commerce Platform 618, user participation maintained a year-on-year growth, and the marketing rhythm was the same as in previous years.

2.5 During the promotion of content e-commerce platform, user activity increased steadily.

Second, the competition for users between channels is more fierce, and the drainage method is simple and direct.

1. The platform marketing strategy attracts users to participate in the "profit-making mode", and the exposure rhythm is stable and continuous.

1.1 The marketing nodes of all platforms are started in a staggered way, and the overall marketing cycle is consistent with last year.

1.2 The integrated e-commerce platform focuses on global drainage, and interactive gameplay connects public and private domain scenes in series; The live broadcast platform focuses on content distribution in the domain, and sales through S-class live broadcast rooms is still the main strategy.

1.3 give marketing and traffic subsidies from the merchant side, match the resources put in the station, and pay attention to the exclusive support policies of small and medium-sized sellers.

1.4 618 Content marketing of related topics has become an effective supplement to reach users.

1.5 During the promotion period, channel joint advertising continued to be an important marketing tool to promote transformation.

2. Users prefer to use multiple channels, and the focus of platform drainage falls to the final transformation link.

2.1 During the period of 618, users were used to placing orders after cross-platform comparison, and repeatedly compared and selected the goods with the highest cost performance.

2.2 For the platform, it is more important to increase the number and duration of user use than to compete for exclusive users.

2.3 From the results, the "618 Great Promotion" in 2023 will continue to stimulate user consumption.

3. The user increment of the integrated e-commerce platform remained stable.

3.1 During the 618 promotion period, the increment of e-commerce platforms remained stable, and Tik Tok and Aauto Quicker platforms acquired new users through various offline marketing actions during the same period.

3.2 New users are the main purchasing decision-makers in the family.

The first wave of big promotion also promoted the shopping enthusiasm of older people.

Third, the brand maintains its marketing investment and enhances its exposure.

1. During the period of June 18, 2023, the brand continued to strengthen the "low price" marketing strategy.

1.1 Advertising is more biased towards high-traffic exposure, and the advertising strategy is adjusted according to the marketing priorities.

1.2 The application scope of the overall low-price strategy has increased, and the strategies of different industries have been adjusted.

2. Internet advertising is still a routine operation of big promotion marketing, and exposure is released around key nodes of big promotion.

2.1 From the perspective of marketing rhythm, the brand pays more attention to the marketing preheating before the first wave of sales.

2.2 Brand drainage media is consistent with the source channels of shopping platform users, and relatively pays more attention to exposure on short video platforms.

2.3 From the category, facial skin care, perfume make-up and so on are all explosive products promoted by the brand, and the category of kitchen appliances and personal care appliances increased at a high rate year-on-year.

2.4 From the perspective of typical industries that mainly participate in the promotion, food and beverage pay attention to the exposure of each node, and household appliances and beauty cosmetics are more advanced than marketing.

2.5 Taking the beauty industry as an example, facial skin care and perfume make-up categories occupy the main investment resources, and the investment intensity continues to grow.

2.6 From the perspective of sub-categories, facial skin care is the core category of marketing during the promotion period, in which the essence is the most important product, and the men’s skin care category is the main product set.

2.7 From the specific point of view of explosive products, the mystery of Estee Lauder and Hailan is dominated by essence, and the competition for single products between categories is fierce.

2.8 Taking the household appliance industry as an example, typical seasonal categories and new categories are the focus of brand marketing.

Traditional brands maintain their marketing advantages over household appliances, while new brands dominate the marketing of new categories.

2.9 Taking the food and beverage industry as an example, seasonal and holiday sales are the key points.

2.10 Promote advertising on social media to achieve rapid exposure, and at the same time, cooperate with e-commerce to promote the rhythm of centralized delivery and accelerate the conversion cycle.

3, brand heat index map