Xinhua News Agency, Wuhan, November 6 (Reporter Feng Guodong) As the "double 11" is approaching, Wuhan police recently reported a typical online shopping refund fraud case that has been high recently. The scam is highly confusing and has attracted many consumers. The police reminded consumers to take precautions.
According to the Wuhan police report, on September 20th, Ms. Hou, a consumer in Wuhan, reported to the police that she received a fake customer service call the next afternoon after online shopping, saying that the transaction of the goods she bought was unsuccessful and asked her to inquire. Ms. Hou logged into her shopping account and found that the goods she bought were gone, so she "registered" according to the requirements of the other party. That night, the "customer service" called and claimed that the mobile phone verification code needed to be verified. There were three mobile phone verification codes. She told the truth, and later found that her bank card was transferred three times, resulting in a total loss of more than 97,000 yuan.
On October 25th, the consumer Mr. Liu received a mobile phone call starting with "170". The other party claimed to be the customer service of the merchant, saying that a piece of clothing purchased by Mr. Liu online may have quality problems. In order to express "apology", the merchant will give him a refund, and then a refund link was sent, requiring Mr. Liu to enter the bank card number, password and mobile phone verification code at the time of payment. Mr. Liu complied, and as a result, the deposit of more than 10,000 yuan was immediately transferred.
The police reminded that criminals obtained consumer information through illegal channels, pretending to be the customer service staff of the shopping website to call or send text messages to consumers, and sending a refund link or QR code on the grounds of "system error", "out of stock" and "there is something wrong with the goods". Once the victim clicks on the link to enter the bank card information or scan the code, the money in the card will be transferred away. Some criminals use technical means to log in to consumers’ shopping accounts, hide the pages of their purchased goods, implant links with Trojans, and then pretend to be customer service to call and get SMS verification codes.
Wuhan police suggested that regular shopping platforms will not refund in the form of links or QR codes. When you apply for a refund, you should follow the rules on the regular e-commerce platform, don’t click on the link sent by the other party easily, and don’t enter your account number and password on unreliable websites. If the "customer service" asks for the mobile phone verification code, it must be highly vigilant. Consumers should call the police at the first time after discovering that they have been cheated, so that the police can start procedures to help recover losses.