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Welcome to the Resources for Simply Bathtubs. Here you should be able to find all the resources you need for your bathtub replacement or refinishing project. At Simply Bathtubs, we know that buying a large piece of plumbing equipment like a new tub can be a major investment, so we want to ensure your comfort with the online purchasing process, and your complete satisfaction with our products. For answers to commonly asked questions we get here at Simply Bathtubs, please read the FAQ section below. If your question is not answered here, please don't hesitate to call us at 1-866-580-5294.
Frequently Asked Questions
How safe is it to order online with Simply Bathtubs?
It is absolutely safe to order online with Simply Bathtubs, because as a reputable online retailer we have security for your private information. When you are making your purchase through our online cart system, our secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you would feel more comfortable completing your bathtub purchase with us over the phone, you can call our toll free number, 1-866-580-5294. Either way you choose to purchase your new bathtub with us, rest easy with the knowledge that we take all protective measures to ensure the safe handling of your private information. If you would like to know about our safe information handling practices, please read our Privacy Policy.
What methods of payment do you accept at Simply Bathtubs?
Here at Simply Bathtubs, we make it easy for you to purchase your new tub. You can use the Google Checkout system or we accept the following credit cards: American Express, Discover, MasterCard, or Visa. Simply Bathtubs will not charge your credit card until your bathtub is shipped to you. (If you have a gift certificate, it will be redeemed when your item ships).
What are the shipping charges for my new bathtub?
To show you how much we appreciate your patronage at Simply Bathtubs, we will give you FREE SHIPPING for all bathtub purchases within the 48 contiguous United States. Please note that sales tax is applicable on all bathtub orders shipped to California. If you would like a shipping quote for Hawaii, Alaska, or international orders, please contact us and be sure to include the item number and the complete shipping address in your email.
When will I receive my new bathtub after placing my order?
Your bathtub's delivery time in contigent upon the product's availability, the size of the item and where you are having it shipped. To find a delivery date estimate for your purchase, please click on “calculate my shipping date” during the online checkout process, or check your purchase confirmation for your estimated delivery dates, which you should receive via email.
Is it possible to track my order with Simply Bathtubs?
Yes! One of the perks of online shopping with Simply Bathtubs is that it is easy to track your orders. Log in to your account on the Simply Bathtubs website and click on "track my order". If you would rather talk to a live person, make sure to have your order number handy and call us between 8:00 AM - 5:00 PM, Monday through Friday at 1-866-580-5294.
Can I get samples or color swatches of your bathtubs?
We try to do our very best at Simply Bathtubs to give you the most detailed and accurate product descriptions that we can, and we provide high quality pictures of all bathtubs. At this time, we cannot provide samples of the bathtub finishes and colors, however we do have our 30-day satisfaction guarantee if you are not happy for any reason with your new bathtub. And don't hesistate to call us with any questions or if you would like more pictures or further information about a specific bathtub.
What is your Customer Satisfaction Policy at Simply Bathtubs?
At Simply Bathtubs, our primary goal is to exceed your customer service expectations with our friendly and informative staff, and our great selection of quality bathtubs. To guarantee your satisfaction with your new tub, we have a "no questions asked", 30-day return policy, as long as your bathtub is in new, resalable condition and in its original packaging. For a detailed account of our dedication to your positive purchasing experience, please visit out Customer Satisfaction page.
What if my new bathtub arrives damaged? Is there a manufacturer's warranty?
In the unlikely situation that your new bathtub is not in perfect condition when it arrives, please note the visible damage before the delivery person leaves. You must contact us ahead of time to determine your eligibility for a return/exchange before packing and shipping your item back. Please read our Returns and Exchanges page for more information. At Simply Bathtubs, most of our tubs come with a limited manufacturer's warranty. For more information about a specific bathtub's warranty, please contact our customer service department.
For other resources or more information about handicap bathtubs or tips on how to caulk a bathtub, please click on the links. |
